1. GENERAL

1.1. SCOPE OF APPLICATION

These general terms and conditions of sale (hereafter "T&C") as well as the relevant "Privacy Policy" and "Cookies Policy" are applicable to the internet site [https://.shop.realmadrid.com/] (hereinafter the "Online Store") that LEGENDS HOSPITALITY ESPAÑA S.L.U. ("LEGENDS"") as manager of the Online Store of REAL MADRID C.F., makes available to internet users, offering the  products and services manufactured and distributed under the trademarks owned and/or licensed to or by REAL MADRID and/or LEGENDS (hereafter all together the "Product(s)" and/or the "Service(s)").

LEGENDS is domiciled at Paseo de la Castellana, número 53, 1-b, 28046-Madrid, España, registered at the Commercial Registry of Madrid, and holder of a tax ID number B-88644299.

By accessing and using the Online Store, ordering or buying Products or Services from the Online Store, the customer (hereafter "Customer" or "you") declares to have fully read and understand and fully accepts all the terms and conditions included in these T&C. These T&C can be saved and/or printed and are accessible from all the pages of the Online Store.

These T&Cs may be amended from time to time. The T&C applicable are those accepted by the Customer when placing an order, which will be sent to the customer together with the order confirmation email once and if such order is accepted pursuant to this T&C.

1.2. THE CUSTOMER

The Customer, by placing an order through the Online Store declares to know that we sell Products and Services to non-trade Customers acting in their capacity of consumers.

The Customer also declares and warrants to be (i) legally capable of entering into binding contracts, (ii) aged over eighteen (18) and (iii) acting in his/her capacity as a customer.

In general, LEGENDS reserves the right to refuse any order of Products of an abnormal nature, in particular in the event of orders in quantity and/or for amounts which would be reasonably deemed abnormal by LEGENDS.

1.3. LANGUAGE

The Online Store is accessible in English, Spanish. French, Portuguese, German, Korean, Japanese and Chinese. Versions of the T&C will be available in these languages depending on the region.

2. PRODUCTS AND SERVICES, PRICES, ORDER

2.1. PRODUCTS AND SERVICES AND PRICES

The information provided on the Online Store does not constitute an offer to sell, but an invitation to contract.

Products and Services are described and presented as accurately as reasonably necessary (specifications, material, illustrations, size, composition, etc.). However, if you have any questions concerning any Product or Service or your order, especially if a Product or Service fits or contains relation to the features that the Customer is looking for, please contact us to the address provided via the link "Contact us" and we will assist you.

The prices are those indicated on the Online Store at the time of the order, which the Customer will have the chance to review prior to the confirmation of the order.

The Customer acknowledges that LEGENDS may revise the pricing for the Products and Services of the Online Store from time to time. LEGENDS also reserves the right to change without notice the terms and conditions of all promotional campaigns.

The Customer may review the price actually paid for a Product or Service for previous orders via the confirmation email received, the proof of sale sent to the Customer in the package or at his customer account if the Customer was registered at the time the order was placed.

Prices are indicated in the currency expressed in the Online Store at the time of the order, which shall be EUR or any other currency indicated in Section 3 below. The price of the Product or Service shown does not include the delivery costs of the order (hereafter "Delivery Costs").

Delivery Costs will be calculated and expressed on the order summary page, prior to confirmation and payment by the Customer and sending the order.

2.2. ORDER PROCESS

The Customer may select the Products and Services and add them to the purchase basket by clicking on the "Add to Cart" button. After that, the Customer will be invited to finalize and place the order by clicking one of the checkout options or to continue shopping. If the Customer opts to continue shopping, the Customer will be able to consult the items added to the basket by clicking on the "Check your Cart" button available on the top right of all Online Store pages.

Once the Customer is ready to place the order, the Customer shall click the "CHECKOUT" button so that he/she can verify the details of the purchase basket, identify eventual mistakes made in the entry of the data, and correct or remove Product(s) or Services.

After validation of the basket to place the order, the Customer must click the one of the "Checkout" options.

LEGENDS cannot be held liable for inaccuracy of the information provided by the Customer through the purchase procedure. The customer account will give access to a personal space where customers can track orders and access invoices.

To finalize and place the order, the Customer shall confirm the invoice identification data, select shipping method, declare to have read and explicitly accept the T&C and place order giving access to secure payment of the order.

An "order" is only considered placed when a Customer submits it through our online purchase process.

LEGENDS will send to you a notice when LEGENDS accepts your order and LEGENDS' acceptance will be deemed complete (and the contract will be deemed executed) and for all purposes to have been effectively communicated to the Customer when LEGENDS sends you said the acceptance notice by e-mail to the address provided by the Customer. At such time, the contract for sale will be made and become binding on both the Customer and LEGENDS, subject to the successful payment of the order.

LEGENDS reserves the right to refuse or cancel any order prior to accepting it if the order appears to be abnormal, excessive or in breach of the provisions of these T&C. Some situations that may result in a Client or Guest's order being cancelled include system or typographical errors, inaccuracies in product or pricing information or product availability, fairness among customers where supplies are limited, or problems identified by LEGENDS' credit or fraud departments. LEGENDS may also require additional verification or information before accepting an order.

If an order is partially cancelled, LEGENDS will ship the Customer the remaining items of the order. LEGENDS will contact the Customer if additional information is required to accept such order. LEGENDS may opt to either proceed with the partial order or cancel the order in full if it is unable to reach the Customer.

If any Customer's order is cancelled after LEGENDS has processed such Customer's payment LEGENDS will refund your payment.

The Customer acknowledges and accepts that once the order is sent (after confirmation by the Customer), the Customer cannot modify it, although the Customer may make use of his/her right of withdrawal if applicable pursuant to Section 5 below.

3. PAYMENT

Products shall be paid in EUR, to the exclusion of countries indicated in the table below.

COUNTRY CURRENCY
United Kingdom Sterling Pound
USA US Dollar
China CNY
Australia AUD
Japan JPY
South Korea SKW

As of 28th May all orders will be delivered from Madrid, Spain. The customer shall bear all compulsory taxes and fees and potential bank charges which shall be born at all times by the Customer. Tax will depend on the customer's country for product delivery and, where applicable, VAT or the equivalent local tax will be specified on the order confirmation. Likewise, the customer may have to pay import duties and taxes levied. These and any additional charges for customs clearance must be borne by the customer.

If payment is rejected by the bank, the order will be automatically refused and LEGENDS will be released from any obligation and liability against the Customer.

4. DELIVERY AND RECEIPT OF PRODUCTS

4.1. TERMS OF DELIVERY

Purchases and/or deliveries to the following countries are currently not accepted:

Nigeria

Ethiopia

DR Congo

Tanzania

Kenya

Uganda

Algeria

Sudan

Angola

Mozambique

Ghana

Madagascar

Cameroon

Côte d'Ivoire

Niger

Burkina Faso

Mali

Malawi

Zambia

Senegal

Chad

Somalia

Zimbabwe

Guinea

Rwanda

Benin

Burundi

Tunisia

South Sudan

Togo

Sierra Leone

Libya

Congo

Liberia

Central African Republic

Mauritania

Eritrea

Namibia

Gambia

Botswana

Gabon

Lesotho

Guinea-Bissau

Equatorial Guinea

Mauritius

Eswatini

Djibouti

Comoros

Cabo Verde

Sao Tome & Principe

LEGENDS delivers Products ordered at the delivery address indicated by the Customer (the "Delivery Address") according to the delivery option selected by the Customer when placing his order. Customers will bear the consequences (late delivery, impossibility of delivery, Products returned to LEGENDS, extra transport costs, etc.) resulting from any incorrect and/or incomplete delivery indications they provided and/or their absence at the time of delivery.

For goods shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; manuals, instructions and safety warnings may not be in destination country languages; the goods and accompanying materials may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the goods may not conform to destination country voltage (requiring use of an adapter or converter). The Customer is responsible for assuring the goods can be lawfully imported to the destination country. When ordering from LEGENDS, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

LEGENDS shall use its best efforts to deliver Products to the Customer as soon as possible and in accordance with the delivery option selected by the Customer. LEGENDS is not responsible for any delays caused by any Country or Territory Customs clearance processes.

Please be advised that due to stock availability and its location within our distribution network of the Star Wars edition Adidas product, your order may take a few days longer than usual to get to you. If you have any further questions or concerns please contact our customer service team who will be able to assist you.

If no estimated delivery date is specified prior to the confirmation of the order, delivery shall not exceed thirty (30) calendar days from receipt of the order confirmation. If meeting such deadline is not possible for LEGENDS, we will contact the Customer shall as soon as possible so that the Customer may either agree to a new estimated delivery date or cancel the order receiving full refund of the price.

4.2. RECEIVING PRODUCTS

The risk of loss in any products a Customer purchases and the responsibility to insure them passes to such Client or Guest when the relevant product is delivered. Delivery will take place when you or a third party indicated or authorized by you acquires material possession of the Products.

Upon delivery, the Customer must verify the conformity and the state of the order in the presence of the carrier and report all the necessary reservations concerning the apparent defects (missing product, damaged parcel) and be responsible to verify that the shipping track number corresponds to the one notified if the case may be. Likewise, the Customer shall notify LEGENDS of any apparent defects.

If a Product is missing or is refused or returned by the Customer in the above circumstances, LEGENDS will either refund the Product(s) concerned within 20 working days or reship the damaged or missing Product(s).

It should be noted that the above provisions do not preclude the Customer's right to withdraw, as stated in Section 5 below.

5. RIGHT OF WITHDRAWAL & RETURN POLICY

5.1. RIGHT OF WITHDRAWAL

The Customer has the right, without justification, to withdraw his order within a period of fourteen (14) calendar days from the day of receipt of the Products ordered, with the date indicated on the receipt of the carrier signed by the Customer providing proof of delivery. If this period of fourteen (14) calendar days expires on a Saturday, Sunday or a public holiday, it will be extended to the next working day.

The Customer can exercise their right of withdrawal by notifying their decision and return its Products as follows:

  • Either by directly returning the Product (following the process described hereafter) after having duly filled out withdrawal form, the withdrawal form available on the section "My Account". Please be informed that the Customer is under no obligation to create a customer account.
  • Or by returning to LEGENDS by e-mail or by postal letter an unambiguous declaration expressing the intention to retract. The Customer may use the withdrawal form included here [[link]], notwithstanding the fact that it is not mandatory. This declaration must be sent accompanied by the information concerning the Products returned as well as the name, postal address, order number and, if possible, the telephone number and e-mail address of the Customer at the following address:

Real Madrid Official Online Store

c/o Essentiel Outsourcing S.L.

Carrer Garcilaso 66

08201 – Sabadell (Barcelona).

  • • To return the Product(s), the Customer shall return, within a 14-day delay as from the date of notification of their decision to retract the Product(s) and request from customer service customerservices@shop.realmadrid.com a prepaid shipping label, or instructions provided by LEGENDS to return the Product(s) free of charge (hereinafter the "Prepaid Label"). The Customer shall follow the instructions indicated in the Prepaid Label which shall be affixed on the parcel. No return costs shall be reimbursed by LEGENDS to the Customer if the latter has made the choice of not using the requested Prepaid Label provided.

In the event of alteration of the Product resulting from handling other than that necessary to establish the nature and/or conformity of the Product, the characteristics or the proper functioning of the Product, LEGENDS reserves the right to refuse the reimbursement or replacement of the Product. LEGENDS shall not make any reimbursement if the Products returned by the Customer do not correspond to the Product(s) ordered or has an origin other than the Online Store.

Products cannot be returned in a Real Madrid Official Store or any point of sale selling Real Madrid Products.

5.2. RETURN POLICY

The Customer has to proceed as follows in order to return the Product(s),:

  • By directly returning the Product (following the process described hereafter) after having duly filled on [link], the return form available on the section "My Account" '(being specified that the Customer is under no obligation to create a customer account).
  • • To return Product(s), the Customer shall return, within a 30-day delay as from the date of notification of their decision to return the Product(s). If the Customer has received a faulty item, they will return the Product (s) using a prepaid shipping label provided by LEGENDS in the parcel to return the Product(s) free of charge (hereinafter the "Prepaid Label"). The Customer shall follow the instructions indicated in the Prepaid Label which shall be affixed on the parcel. No return costs shall be reimbursed by LEGENDS to the Customer if the latter has made the choice of not using the Prepaid Label provided. The Customer will return the Product (s) at their own cost if the reason for the return is a change of mind.

In the event of alteration of the Product resulting from handling other than that necessary to establish the nature and/or conformity of the Product, the characteristics or the proper functioning of the Product, LEGENDS reserves the right to refuse the reimbursement or replacement of the Product. LEGENDS shall not make any reimbursement if the Products returned by the Customer do not correspond to the Product(s) ordered or has an origin other than the Online Store.

Products cannot be returned in a Real Madrid Official Store or any point of sale selling Real Madrid Products.

5.2. REIMBURSEMENT OF THE ORDER

LEGENDS shall reimburse the Products returned in accordance with the conditions stipulated in section 5.1 as well as the original standard delivery costs paid by the Customer using the same method originally used by the Customer to pay for the purchase unless agreed any other method. The reimbursement shall be made by LEGENDS within a maximum period of fourteen (14) working days following from the date on which it was informed of the consumer's decision to exercise its right to withdraw. Please note that LEGENDS will not refund the standard delivery cost if the Customer keeps at least one of the items from the original order and/or if the Customer returns the item later than 14 days from the receipt of the order.

Notwithstanding the above, unless LEGENDS has offered to collect the product itself, LEGENDS may withhold the reimbursement until (i) the date of reception of the returned Product(s) by LEGENDS or (ii) the date on which the Customer has provided the proof of the sending of the Products (with the date used being that of the first of these events).

6. LIMITATION OF LIABILITY

6.1. FROM INFORMATION

The Customer accepts that LEGENDS assumes no responsibility for the delay, deletion, erroneous delivery and/or failure to store Customer communications or personal settings.

LEGENDS also does not assume liability for decisions taken based on the information provided on the Online Store nor any of the damages to the Customer or third parties arising from actions that are based exclusively on the information obtained from the Online Store.

6.2 FROM QUALITY OF SERVICE

We reserve the right to refuse to provide the service for anyone for any reason and/or discontinue the service or any part thereof, with or without prior notice.

Use of this Online Store is subject to all applicable regulations and the Customer is solely responsible for the method of communications they use to access the Online Store. Access to the Online Store does not imply any obligation on the part of LEGENDS to control the absence of viruses, worms or any other malicious software. The Customer is responsible in all cases for having adequate tools for detecting and disinfecting malicious software. LEGENDS is not liable for any damage to the operating systems, software, hardware or any other equipment of Customers or of third parties leveraged during the accessing of the Online Store service.

LEGENDS does not give any guarantees and is in no case liable for damages or detriment of any kind arising from access to or the use of the content on the Online Store. Among others, including and not limited to, LEGENDS will not be held responsible for the following circumstances:

  • The absence of maintenance and effective operation of the Online Store and/or of its services or content;
  • Lack of usefulness and functionality of the Online Store;
  • The existence of viruses, malicious or harmful programs.
  • The receiving, obtaining, storing, spreading or transmitting of contents by Customers.
  • The illicit, negligent or fraudulent use, contrary to the General Terms, or to good faith, of the generally accepted uses, or of the public order, of the Online Store and its contents, by the Customer.

THE CONTENT AND ANY OTHER MATERIALS IN THE ONLINE STORE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, LEGENDS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. LEGENDS DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. LEGENDS DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. CUSTOMERS (AND NOT LEGENDS) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO ANY SUCH CUSTOMERS.

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL LEGENDS BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE ONLINE STORE, EVEN IF LEGENDS, OR ONE OF THEIR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO ANY SUCH CUSTOMER. IN NO EVENT SHALL LEGENDS TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT [INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE], OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE ONLINE STORE.

6.3. FROM THE AVAILABILITY OF THE SERVICE

Access to the Online Store requires services and supplies from third parties, including transmission through telecommunications networks, the reliability, quality, continuity and functionality of which are not the responsibility of LEGENDS. Accordingly, services provided through the Online Store may be suspended, cancelled or blocked, prior or simultaneous to the provision of the Online Store service.

LEGENDS is not responsible for damages of any kind incurred by the Customer that are caused by failures or disconnections in telecommunications networks, computer failures or other electronic systems that cause the suspension, cancellation or interruption of the Online Store service during a Customer's session.

6.4. ON THE CONTENT AND SERVICES LINKED THROUGH THE ONLINE STORE

The Online Store access service includes technical linking devices, directories and even search tools that permit the Customer to access other websites and internet portals (hereinafter, 'Linked Sites'). The Online Store includes Linked Sites solely as a convenience to Customers. In such cases, LEGENDS acts as a intermediation service provider in conformity with Article 17 of Information Society Services and Electronic Commerce Law 34/2002, of July 12, 2002 (the "LSSI") and will only be liable for the content and services supplied on Linked Sites to the extent that LEGENDS is actually aware of their unlawfulness and has not disabled the link with due care. If the Customer considers that there is a Linked Site with unlawful or inappropriate content, the Customer may communicate this to LEGENDS in accordance with the procedure and the effects established in Clause 6, although such communication will not, under any circumstances, entail any obligation to remove the link in question.

Under no circumstances must the existence of Linked Sites presuppose the existence of agreements with the owners or persons in charge of those Linked Sites, or any recommendation, promotion or identification of LEGENDS with, the representations, content or services provided. The Linked Sites are provided solely for reference purposes as a convenience to Customers. Although LEGENDS only provides links to websites that to the best of its knowledge meet the applicable legislation, LEGENDS is not aware and does not approve of the content or services of Linked Sites and, therefore, cannot be held liable for any damage caused by the unlawfulness, quality, obsoleteness, unavailability, error or ineffectuality of the content and/or services of Linked Sites, or for any other damage that is not directly attributable to LEGENDS.

LEGENDS makes no express or implied warranties with regard to the information, material, products or services that are contained on or accessible through the Linked Sites. Access and use of the Linked Sites, including information, material, products, and services on linked sites or available through linked sites, is solely at the such Customer's own risk. LEGENDS explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Online Store from third parties. Because some sites employ automated search results or otherwise link you to sites containing information that may be deemed inappropriate or offensive, LEGENDS cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites.

LEGENDS cannot ensure that you will be satisfied with any products or services that you purchase from a third-party site that links to or from the Online Store, since other shop channels are owned and operated by independent retailers. LEGENDS does not endorse any of the merchandise on these third-party sites. LEGENDS does not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party, and you agree to irrevocably waive any claim against us with respect to such sites. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.

You, the Customer, hereby irrevocably waive any claim against LEGENDS with respect to any claim arising out of any Linked Sites.

We reserve the right to remove or block access to this content suspected of being illicit or detrimental to assets or rights of third parties and including cases in which we have effective knowledge of this, whether through court decision, administrative order or any other means.

7. FORCE MAJEURE

LEGENDS will not liable or responsible for the failure or delay to perform any of its obligations caused as the result of an event of force majeure, outside of LEGENDS' control that LEGENDS could not reasonably foresee at the time when the contract was entered into with the Customer and which consequences LEGENDS cannot reasonably avoid or overcome.

8. STATUTORY WARRANTIES. CONFORMITY AND HIDDEN DEFECTS

LEGENDS is bound by the statutory warranties relating to conformity and defects in the Product. LEGENDS shall deliver a product that conforms to the contract (including but not limited to the Product itself, non-conformities resulting from packaging, assembly instructions or installation when responsible for it) and will be liable for any non-conformities existing upon delivery

When acting on the ground of the statutory warranty of conformity, the Customer:

  • has a period of two (2) years from the delivery of the Product to claim in relation to the lack of conformity of the Product;
  • can choose between repair or replacement of the Product, unless either of these two options is objectively impossible or disproportionate; and
  • is exempt from providing proof of the existence of the non-conformity of the Product during this timeframe.

LEGENDS shall only be liable for the Products, i.e., Products purchased at the Online Store.

It should be noted that statutory and commercial guarantees do not cover damage or defects resulting from an external cause (accident, knock, etc.) or from the Customer's misuse or use different from the Products' description.

9. PERSONAL DATA

LEGENDS invites the Customer to consult the "Online Store Privacy Policy" section by clicking on the following link for more information on how LEGENDS process personal data and the Customer's rights in relation thereto: https://shop.realmadrid.com/pages/privacy-policy.

You can also read the information about the cookies that we use in the Online Store by accessing the cookies policy that can be found here: https://shop.realmadrid.com/pages/cookie-policy

10. GOVERNING LAW/DISPUTES

These T&C are governed in each of its points by Spanish law for the resolution of any controversy related to the present T&C, or the Online Store. By accessing the Online Store, each User agrees that any action at law or in equity, arising out of or relating to these terms, shall be filed only in Spanish courts, and each Customer hereby consents and submits to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these T&C shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these T&C and shall not affect the validity and enforceability of any remaining provisions. The failure of LEGENDS to exercise or enforce any right or provision of these T&C shall not constitute a waiver of such, or any other, right or provision. This is the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by both parties.